Terms of service

These terms apply to rides, tours and hire provided by HERITAGE RIDE LONDON LIMITED (company number 17563255, registered office 90 Glamis Place, London, England, E1W 3EF).

Quotes and fares

• We give you a quote before every ride. It lists the journey fare, any tour fee and any other charge separately, with the total.
• Journey fares never exceed the maximum fares set by Transport for London.
• Nothing is charged that you have not agreed to before the ride starts.
• You can pay by card or cash. There is no surcharge for paying by card.

Bookings and changes

• A booking is confirmed when we confirm it to you in writing, for example by WhatsApp or email.
• If you need to change or cancel, tell us as soon as you can. Any cancellation charge will be stated in your quote before you book.
• If we cannot provide a booked ride, for example because of unsafe weather or road closures, we will offer a new time or a full refund of anything you have paid.

On the ride

• Each cab carries up to three passengers. Children must be accompanied by an adult.
• Please follow the rider's safety instructions and stay seated while the cab is moving.
• Routes may change on the day because of traffic, events or road closures.
• A rider may refuse or end a ride if a passenger's behaviour puts anyone at risk.

Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any rights you have under consumer law.

Law

These terms are governed by the law of England and Wales.

Contact

Questions or complaints: info@heritageridelondon.com or +44 7538 423526.